Helpdesk service – it support
NOVA FCSH’s IT Centre provides technical support for the computer equipment of all campus’ workstations. Support requestsmust be required by email, to email@example.com. The requests are then followed by a task management application, that is based on a set of priority criteria.
Location and Contacts:
Location: It Centre, B2 building, ground floor, in the area next to the computer room.
Schedule: 9h30 – 7h30 p.m (working days)
Tel. : 21 790 83 00, Ext.: 1291
Mobile numbers: 961678133 or 961678189
Scope of computer support
Hardware and software setup and Internet services
Encompasses the setup or reinstallation of licensed software featured by NOVA FCSH or “freeware“, internet connection and other internet services.
It comprises hardware and installed software troubleshoots as well as connectivity issues and other problems regarding access to the internet.
Inquiries regarding service and app setup
Helpdesk techinicians provide support to questions regarding email, eduroam, proxy configuration and school’s apps.
NOVA FCSH offers an infrastructure dedicated to website hosting for research units or projects, teachers and students of the institution. This infrastructure consists of a virtual platform hosted in a climatized data center, protected by a firewall and a backup system.
Website hosting is free and liable to available resources.
Fábrica de Sites
The IT Centre recommends users to create their websites using a WordPress platform, which is available through the ‘Fábrica de Sites’. It ain’t the responsability of research units to update WordPress and its plugins in the ‘Fábrica de Sites’ since it’s the IT Centre that has this particular task, which ultimately provides better security conditions, availability and longevity to websites.
Usage rules for the ‘Fábrica de Sites’ are available at the Intranet.
The servers infrastructure of the IT Centre is also available for hosting projects and apps that encompass specific technologies, that aren’t compatible with WordPress.
Contacts for Website Hosting
The requests for website hosting must be addressed to:
Pedro Sousa – tel. 217908300, ext. 1275
Location: NOVA FCSH, B2 building, ground floor