Helpdesk service – it support 

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NOVA FCSH’s Helpdesk Unit provides technical support for the computer equipment of all campus’ workstations. Support requests should be submitted by email, to helpdesk@fcsh.unl.pt. The requests are then followed by a task management application, based on a set of priority criteria.

 

Helpdesk Contacts

 

Av de Berna:

Location: Edifício D, gab. D005
helpdesk@fcsh.unl.pt | Mobile 961 678 189
Ext.: 31291
Schedule: 9h00 – 17h00 (weekdays)

Colégio Almada Negreiros:

Location: Floor 2, Room 206
helpdesk@fcsh.unl.pt | Mobile 910 137 124 (8h-14h) and 926 005 852 (14h-20h)
Ext.: 40203
Schedule: 9h00 – 17h00 horas (weekdays)

Classroom support (contacts)
 

Av. de Berna:

apoio.salas@fcsh.unl.pt | Mobile 910 153 221 (8h-14h) and 926 005 828 (14h-20h)

Colégio Almada Negreiros):

apoiosalascan@fcsh.unl.pt | Mobile 910 137 124 (8h-14h) and 926 005 852 (14h-20h)

 

Scope of computer support

 

Hardware and software setup and Internet services

Encompasses the setup or reinstallation of licensed software featured by NOVA FCSH or “freeware“, internet connection and other internet services.

Troubleshooting

It comprises hardware and installed software troubleshoots as well as connectivity issues  and other problems regarding access to the internet.

Inquiries regarding service and app setup

Helpdesk techinicians provide support to questions regarding email, eduroam, proxy configuration and school’s apps.

 

Website hosting

 

For website hosting, please check this page.